Refund & Returns

Returns & Replacements

We strive to ensure customer satisfaction with every order. If you receive a product that is defective, damaged, or incorrect, you may request a replacement under the following conditions:

• You must notify us within 3 days of receiving the order.

• The product must be returned in its original, unused condition and original packaging.

• The original invoice or a printed copy from your email must be included with the returned product.

• If the requested replacement is unavailable, we will contact you to either:

• Replace it with a similar product, or

• Refund the full amount.

Note:

If the replacement request is not due to a mistake on our part, the customer will be responsible for delivery/shipping fees.

 

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

• Opened or used beauty and personal care products.

 

Refunds

Refunds are not issued except in the following cases:

• The product is defective.

• The product is missing from the shipment.

• The product is damaged upon delivery.

In such cases:

• A full replacement will be arranged at no cost, including shipping fees.

• If the product is unavailable, the customer may choose to receive a full refund or select an alternative product.