Terms & Conditions

Mhalaty Company is a company established under the laws of the State of Qatar, with the Commercial Register No. 89929 and its registered legal office is located in Doha, Qatar.

Signing up

In order to benefit from the advantages and services of the website, you can either use the website by a guest data or through creating an account and registering your data with us.
You are always responsible for validity of your personal data and you can update your data via your personal account on the website, keeping your account data and password confidential, and our customer service representatives and contact centre shall never ask you about your password.
We are committed to complying with our privacy policy, but we are not responsible for any loss due to misuse of such data by you.
Please notify us as soon as possible if you suspect your personal account has been hacked.
By making any purchase on the website, you are committed to fulfill all of the above conditions and you confirm that the information you have mentioned is correct, relevant and accurate in all respects.

The Purchase Orders

The purchase orders shall be subject to our acceptance, which we may withhold at our discretion for reasons such as inability to confirm payment permission, suspicion of fraud or restrictions on shipping and availability of the inventory.
When you complete your process of purchase and choose to pay on delivery, we shall send you a text message or call to confirm your order and the order details before preparing it.
If the order is not confirmed within (3) days of receiving the message or the phone call, the order shall be cancelled.

The Stock of Products

The website or customer service of our website may announce information regarding availability of the products, and this information may be used to estimate the availability of these products as soon as the purchase order is registered. But unfortunately we cannot guarantee availability of any of those products in stock, where the available stock of products can change dramatically throughout the day, and in rare cases the product may be available at the time of registering of the order, but by the time the order is executed, the inventory may be fully sold, and if this occurs you will be notified.

The Payment

We currently accept the following payment modes upon registering purchase orders on our website:

Payment upon receipt

Credit Cards

The Payment on receipt option is the only payment option available for orders that are registered through our customer service (call center) of our website.

We reserve the right to reject the orders without incurring any obligation if we believe that the payment is unauthorized or from an invalid payment method.

Delivery

Currently we deliver to the addresses within Qatar only, and the delivery fee is as follows:

  • Inside Doha: QR 30
  • Outside Doha: QR 50

Orders registered until 4 PM shall be delivered on the same day. While orders registered after 4 PM shall be delivered on the following day, orders registered on official holidays such as Eid days shall be delivered on the first day immediately after the holiday.
You can choose the delivery time by coordinating with the orders delivery agent and adhering to the fixed time. The agreed time is only an estimate, depending on congestion or busyness of the delivery agents in delivering of the orders.
We are not responsible for non-delivery for reasons beyond our control, including that you are not present at the address mentioned to receive the order or your request to postpone the delivery.

Please note that the delivery agent shall make three attempts to contact you daily to determine the delivery date and three attempts for delivery, if any of the calls are not answered within 3 days the order shall be cancelled.