We currently accept the following payment modes upon registering purchase orders on our website:
The cash on delivery is the only payment option available for orders that are registered through our customer service (call center) of our website.
We reserve the right to reject the orders without incurring any obligation if we believe that the payment is unauthorized or from an invalid payment method.
Mhalaty policy provides that we cannot refund any of the amounts that the customer pays by using any of the payment methods upon purchasing through the website, but in the event of any defect in the product or lack of product, the product received was corrupted or damaged when received by the customer, it shall be replaced by a new product without any delivery or shipping charges.
Upon receiving of the order if it is damaged or different from what has been requested, you can contact us to replace it with the correct order. The wrong order must be returned in the same condition as it was received within 3 days from the date of order to be replaced.
To replace the damaged product, the original or the order invoice printed from the email must be attached so that the replacement can be completed.
If the damaged or destroyed product becomes unavailable in our stores, the customer will be contacted by the company via the email or call to choose to refund full amount or replace it with another product.
Any product can be replaced with another product at the same price or higher (where no money can be refunded) within 14 days of receipt of the order, under the following conditions:
The products shall be completely unused and intact in the form in which they were received without damage or otherwise.